We communicate all day, every day, with words, gestures, even emojis.
It’s true, we may be glued to our phones, laptops or tablets, talking with our hands as we type, or using voice-activated technology but we are at least communicating with each other.
We are introducing ourselves, responding, over-reacting, making people smile, getting irritated, saying thank you, please and sorry – all of which highlight the pure brilliance of human nature.
We are chatting with real people who are dealing with real things, real emotions, real back stories, and real situations. We are all moving through the day with as much grace and speed as we possibly can whilst still being open to other people’s ideas, suggestions and trying to find solutions.
So, when it comes to automating our working day, our communication and our decisions, does it make sense to only rely on AI?
Not really.
We aren’t born artificially intelligent. We are shown how to do things by people who have real-life experience, we try, we make our own decisions, make our own mistakes and we learn from them – because we are human, after all.
AI mimics human intelligence and granted, it has its pros and cons (no doubt it would quickly point out here that the phrase comes from the Latin pro et contra, meaning ‘for and against’)….but AI can’t really offer genuine empathy and concern, respond to cultural humour and recognise quirky habits.
So why, when recruitment is one of the most essential human-to-human interactions, would companies rely on AI to screen and shortlist CVs?
AI won’t have a face-to-face meeting with candidates, pick up on the nuances in a conversation, notice body language and ask the kind of questions that will make the candidate shine.
It also won’t make the call to check how new starters are settling in, ask how the team in the office is doing or send a quick note to highlight an exceptional profile, just in case there’s a suitable role in the hiring forecast.
Surely, when it comes to recruitment all these things need a depth of perception that only a human can deliver.
Of course, AI has its uses, we know it is not going away, and we ought to embrace it.
But we were here first.
Let humans lead.
Let AI assist.
#hellopimento
