Our customer is looking for a Service Designer to join their growing team. You'll shape the design of digital and human-centred services that make a genuine impact in the public sector. You'll collaborate with clients, users, and multidisciplinary delivery teams – blending user-research insights, service-blueprint thinking, and practical prototyping using tools like Figma, Miro, and Lucid.

You'll play a key role in ensuring services are usable, inclusive, and aligned to real user needs, helping public-sector organisations deliver simpler, smarter, more joined-up experiences. This is an excellent opportunity for someone who enjoys the intersection of design thinking, technology, and consultancy.

Key Responsibilities

• Lead and facilitate workshops, interviews, and co-design sessions with users and stakeholders
• Develop end-to-end service blueprints, user journeys, and interaction flows
• Create low- to high-fidelity prototypes using Figma or equivalent design tools
• Collaborate with researchers, product owners, and developers to iterate on designs
• Communicate complex ideas visually and clearly, adapting for different audiences
• Ensure designs meet GDS Service Standard and accessibility requirements
• Support discovery and alpha phases, translating research findings into actionable service concepts
• Document service artefacts and contribute to internal design frameworks
• Support business development and proposal activity where service design is a key differentiator

Essential Skills and Experience

• Experience designing end-to-end services in multidisciplinary teams
• Strong proficiency with Figma, Miro, or equivalent design and prototyping tools
• Understanding of user-centred design principles and GDS Service Standards
• Strong visual communication and storytelling skills
• Excellent stakeholder engagement and facilitation abilities
• Experience designing within agile delivery environments
• Previous experience working in, or consulting for, UK public-sector clients
• Service Designer (Multiple grades, entry level to 7 years' experience

Desirable Skills and Experience

• Experience across discovery, alpha, beta, and live project phases
• Knowledge of service-blueprinting and journey-mapping techniques
• Familiarity with workflow / orchestration or case-management systems
• Experience working alongside developers and technical architects
• Awareness of agentic AI or automation capabilities within service design contexts
• Holds UK security clearance (SC, DV, eDV)

What's on Offer

• The company option scheme gives our employees a stake in the organisation they're building
• Meaningful missions. Tackle high-impact public-sector problems that improve services millions rely on.
• Hybrid Working. Flexible working between our London office, client offices and your home location. 
• Outputs over optics. We focus on what gets delivered, not hours online.
• Work shoulder-to-shoulder with founders. Learn from experienced practitioners in a nurturing, hands-on environment.
• Shape the organisation. your fingerprints will be on the company as it grows. 
• Autonomy by default. We empower our people to do what's needed.
• Human > corporate. Sociable, low-ego, dynamic engagements. No big-firm stiffness or needless bureaucracy.
• Professional Development. Our customer invests in their people through training and certifications.